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USA Returns

Return Policy

  • Merchandise must be returned within 30 days.
  • Merchandise must have all tags attached.
  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box or without the original shoebox.
  • All jewelry items are final sale.
  • All special order items are final sale.
  • All sale items are final sale or store credit.
  • Please note: Shipping and handling charges are not refundable, and final sale items may not be returned.

Returns How-To

  1. Please send your return to: 
    Alenetoo.com 
    Attn: Returns 
    521 Heron Dr
    Delray Beach, FL 33444 
  2. Ship your package using a insured, trackable shipping method. Alenetoo.com cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

Refunds & Processing Time

If your package arrives at Alene Too within the 30- day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via e-mail to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received information from Alene Too

Need a different size or color?

In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. With our worldwide express delivery, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.